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support@servesmilexport.com
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+91-9311961519 / 20
support@servesmilexport.com
faqs
Frequently Asked Questions (FAQs) on a Website
General FAQs
1. What does your company do as an intermediary?
We connect exporters with verified importers globally, helping both parties streamline trade negotiations, documentation, and logistics.
2. Which countries do you operate in?
We have global coverage with a growing network in Asia, Europe, Africa, and the Americas and mainly in the Middle East countries Iraq, Syria, Lebanon, UAE, Golf countries and other countries.
3. What industries or products do you specialize in?
We can accommodate most goods with proper due diligence, we deal with every possible goods and product which can be exported and imported from and to India.
4. Do you work with small businesses or only large companies?
We work with businesses of all sizes—from small producers to large enterprises.
For Exporters
5. How can I register as an exporter?
You can sign up through our Exporter Portal \[Link], where you’ll be guided to provide your company profile, product details, and certifications.
6. What documents do I need to provide?
Typically: company registration, product catalog, export license, compliance certificates, and bank details.
7. How do I get matched with potential buyers?
Once registered, we analyze your offerings and match you with vetted importers based on product demand, region, and capacity.
8. Do you guarantee sales?
While we facilitate connections and negotiations, actual transactions depend on mutual agreements between exporter and importer and many factors as display, demand, competitor offers and prices and other factors.
For Importers
9. How can I find reliable exporters through your service?
Register on our Importer Portal \[Link] and share your product requirements. We’ll connect you with verified exporters that meet your criteria.
10. Do you inspect the quality of goods?
We can inspect and also offer third-party inspection services at origin or destination upon request.
11. Can I request samples before placing a full order?
Yes, sample requests can be arranged based on exporter approval and shipping terms.
Pricing, Fees & Payments
12. What are your fees or commissions?
We charge a \[flat fee/percentage commission] per successful transaction, which varies depending on volume and product category.
13. Who handles payment and when is it due?
Payments are processed via secure methods (e.g., LC, TT, Escrow). Terms are negotiated between exporter and importer with our support.
14. Do you offer financing or credit facilities?
Yes, we collaborate with trade finance institutions to offer credit solutions. Terms depend on eligibility.
Logistics & Compliance
15. Do you handle shipping and customs?
We offer logistics coordination and can connect you with trusted freight forwarders and customs brokers.
16. How do you ensure compliance with international trade laws?
We verify documentation, monitor trade regulations, and work with legal experts to ensure all shipments comply with both exporting and importing country rules.
Security & Trust
17. How do you verify exporters and importers?
Each party undergoes a background check, including KYC, business registration validation, and reference checks.
18. Is my information kept confidential?
Yes, all data is protected under our privacy policy and not shared without your explicit consent.*
Support & Contact
19. Can I speak to someone directly?
Yes, our support teams is available via phone, email, and live chat during business hours and 24/7 on urgently.
20. What if there is a dispute?
We offer dispute resolution support and mediation to help both parties reach an amicable solution.
Industries or product types we primarily focus on
* Agricultural products (grains, spices, fruits)
* Textiles & garments
* Machinery & equipment
* Pharmaceuticals
* Electronics
* Building materials
* Handicrafts or home décor
* Seafood or meat products
*many different goods, products and services
We offer additional services beyond matchmaking
- Logistics coordination (shipping, freight forwarding…)
- Documentation support (invoices, packing lists, export licenses…)
- Quality inspection (third-party inspection services…)
- Trade finance or credit facilities
- Insurance assistance
- Dispute resolution or contract mediation
- Customs clearance support
Our pricing model
We charge for your services in different m Common models include:
- Commission-based: we earn a percentage from each successful transaction.
- Subscription-based: Clients (exporters/importers) pay a monthly or yearly fee to access our network and services.
- Fixed service fees: we charge a set fee for specific services (per match or per shipment coordination).
- Fermium: Basic access is free, but premium features (like inspections, faster matchmaking, etc.) come at a cost.
- Custom quotes: Pricing varies based on deal size, volume, or complexity.
General Detailed FAQs
1. What does your company do as an intermediary in international trade?
We serve as a professional intermediary between verified exporters and importers globally, facilitating product sourcing, trade negotiations, compliance documentation, and logistics coordination.
2. Which regions do you serve?
We operate across multiple global markets, with a focus on facilitating trade between India and Middle East, Golf, Africa, Asia and others. Our network is expanding continually to meet growing international demand.
3. Which industries do you specialize in?
Our platform primarily supports trade in agricultural products, textiles, machinery, etc. though we are equipped to handle transactions across various sectors, subject to compliance and verification.
For Exporters
4. How can I register as an exporter?
Exporters can register via our Exporter Portal by submitting their company profile, product catalog, relevant export licenses, and certifications. Our onboarding team will verify your credentials before enabling access to importer requests.
5. What documentation is required to work with your platform?
You will need to provide a valid business registration certificate, export license, product specifications, quality certifications, and banking information for secure transactions.
6. How are exporters matched with buyers?
Once approved, our system matches you with potential importers based on product category, destination market, and buyer preferences. You will be notified of relevant inquiries and can respond directly through our platform.
7. Is there a guarantee of sales?
We facilitate verified connections and provide transaction support, but the final agreement depends on mutual terms between the exporter and importer.
For Importers
8. How can I find reliable exporters through your platform?
Importers can register through our Importer Portal, specify their product requirements, and access pre-verified exporters. Our team may also assist with sourcing specific goods based on your criteria.
9. Can I request product samples before placing an order?
Yes, samples can be requested through the platform, subject to agreement with the exporter regarding sample costs and shipping terms.
10. Do you inspect product quality or offer assurance?
We inspect and also we offer optional third-party inspection services to validate product quality before shipment. These services can be arranged at the exporter’s location or port of loading.
Services & Support
11. Do you assist with logistics and customs clearance?
Yes. We provide end-to-end coordination by connecting clients with reputable freight forwarders, customs brokers, and shipping agents to facilitate smooth cargo movement.
12. What other services do you offer?
In addition to matchmaking and logistics support, we assist with:
- Documentation preparation
- Trade compliance
- Inspection services
- Dispute resolution and contract mediation
- Trade financing through third-party institutions (subject to eligibility)
Pricing & Payments
13. What is your pricing structure?
Our services are charged on a commission basis, calculated as a percentage of the successful transaction value. Additional services such as inspection or documentation support may carry fixed service fees.
14. Who handles payments and what methods are supported?
Payments are made directly between the exporter and importer, using secure methods such as Letter of Credit (LC), Telegraphic Transfer (TT), or Escrow. Our platform provides support during negotiations to ensure transparency.
15. Do you provide trade finance solutions?
Yes. We collaborate with trade finance providers to offer credit options for eligible transactions. Terms are subject to due diligence and approval.
Trust & Compliance
16. How do you verify exporters and importers?
All businesses undergo a strict verification process, including KYC, trade license checks, compliance audits, and reference screening to ensure credibility and reduce risk.
17. Is my business information kept confidential?
Absolutely. We uphold strict data privacy standards and never disclose your information without your written consent.
18. What happens in case of disputes?
We offer neutral mediation and documentation review in the event of a dispute between parties. Our team works toward amicable resolution and supports contractual enforcement when needed.
Contact & Support
19. How can I reach your support team?
You can contact us via email, phone, or live chat. Our support hours mainly through working hours and urgently 24/7 Dedicated account managers are also available for enterprise clients.
20. Can I schedule a consultation to discuss my trade requirements?
Yes. Please use our contact form or request a callback to schedule a consultation with one of our international trade advisors.
